Nick Fasci – Founder & President of Alpha Connect

Nick Fasci is the founder & president of Alpha Connect, a customer service and technology company based out of Arizona with over 500 domestic employees as of January 2017. The company has helped businesses maximize profits and performance with world-class customer service solutions and innovative technology.

Mr. Fasci has been working in the online start-up space and helping companies scale eCommerce platforms since 2003. Nick has also started many of his own companies and ventures in the space which gives him a unique insight into helping other companies succeed.

He is deeply committed to giving back and along the way has supported multiple local and national charities.

1. Describe your typical work day.

I start my mornings late compared to most people due to how long I usually stay in the office. It is not uncommon for me to wake up around 7 in the morning, get to the office at 8 and get back home around 9 or 10 in the evening. Some of my best work and ideas come toward the end of the day and that can keep me staying later than I had planned.

My days are anything but typical as far as actual work goes as I try to be involved in every aspect of the business. There is always something to improve on and that random idea that I think of on the way home at 10 in the evening could easily turn out to be a huge difference to the bottom line. This is common as I jump between projects and tasks quickly.

2. What are some of your challenges?

The largest challenge that comes to mind for me is finding the right team to help support you. I have made many mistakes and learned from them with hiring in the past and it is still one of the tasks I least enjoy doing because it takes a lot of time to do right and it does not always work out. Delegating tasks out that you have always done well is very hard to do when it is client impacting.

However, there comes a time when it is impossible not to and you need to have the right people in place by that time. Even after it is delegated, there is still the auditing which can be time consuming as well.

3. What keeps you motivated?

I have never had a hard time staying motivated. There is always something to work on or improve. I have always been focused on improving processes with a focus on analytics and data. I encourage all my staff to set measurable goals and focus on the results.

I’m extremely fortunate to have been able to work for myself and be constantly challenged each day. The real motivation comes from being able to provide a unique level of insight, understanding and service, seeing the data to back it up and then presenting it in a way that shows how much money other businesses are leaving on the table. Being able to employ so many in our community and giving back to charity has also been a very great motivator.

4. What’s one piece of advice you can share with others?

You cannot do everything yourself. Start looking for the right people early and don’t rely solely on their resume or interview skills. Create job based tests and simulations and never hire someone based on experience, an interview or a nice resume alone.

I have found work ethic and common sense far more valuable than a nice resume or degree in many cases. Most of my best and most relied on team members started from entry level positions and have moved their way up very quickly due to work ethic, dedication and common sense.